FAQs

Are you a vegan soap company? 

We strive to use only vegan friendly ingredients in our products and work with companies who don’t test or use animal products, so we do not harm any animal friends!

 

Are your soaps natural?

Because we use lye (sodium hydroxide) to make soap (as needed to make any soap), it is technically not natural. We do use only organic ingredients but cannot market as "natural" due to the lye.

 

Do you accept returns?

For sanitary purposes, we do not accept returns. But, if you have any questions or concerns, feel free to reach us at info@zakaisoapsco.com!

 

Do you accept custom orders?

Yes! We accept custom orders in a timely matter. Fill out a form here:

 

Are each soap bars the same?

No, the beauty of hand crafted soap is that each soap bar is unique!

 

How long will it be until my order ships?

Due to manny shortages, shipping has been longer than normal. We do try to ship within 2-4 days. If you have any questions or concerns about your order, email us at info@zakaisoapsco.com!

 

Are all your products free from palm oil?

Yes! Just like we're cruelty free, we are a palm oil free company. There are many discussions about this subject, but we decided to not partake in the use of palm oil.

 

Do you use Essential Oils?

Yes, we use the purest and high quality essential oils in our products!

 

Do you use fragrance oils?

Yes, we do! But, don't let that intimidate you from trying our products that have fragrance! We use clean and the highest quality fragrance oils that are free from parabens and phthalates. Many sensitive customers are able to use our soaps that contain fragrance but please use at your own discretion. If irritation occurs, immediately stop using the product.